Quick replies

Save answers you type every day — prices, address, catalogue, voice notes — and send them in two clicks.

1. Create one

   Press New quick reply. Give it a Title, an optional Shortcut (e.g. price), a Folder, the message and, if you like, a file or voice note. Save.

2. Use variables

   Write {first_name} or {name} and the customer’s name is filled in when you send.

3. Send from the bar

   With a chat open, the quick-reply bar sits above the message box. Click a reply to put it in the box, or Send now to send at once.

4. Send from Ctrl K

   Press Ctrl K, type / and the shortcut (e.g. /price), press Enter.