Privacy policy

Last updated 11 November 2026

WBotCRM is a Chrome extension that adds CRM and messaging tools to WhatsApp Web, together with a customer panel at login.wbotcrm.com. WBotCRM is not affiliated with WhatsApp or Meta. This policy explains what data the extension handles and where it goes.

Data that stays on your computer

Your WhatsApp chats and messages, contacts, CRM boards and contact profiles, quick replies, campaigns and their reports, scheduled messages, reminders, the opt-out list and recovered messages are processed and stored only in your browser, in Chrome's storage for the extension. We do not receive, collect or store any of it.

Data we receive

• Account and licence. When you sign in, the extension sends your licence email and password to our licence server over HTTPS to check your licence. The server keeps a session token, the time of sign-in, your IP address, browser user agent and the extension version, so we can enforce the device limit, prevent abuse and support you.
• AI writing help, only when you use it. The text of the message you ask to rewrite or translate is sent to our server, which forwards it to an AI provider (your own key if you saved one in the customer panel, otherwise ours) and returns the answer. We do not store that text.
• WhatsApp API, only if you turn it on. Messages your own software sends with your private API token pass through our server to your open WhatsApp Web tab. We store the token and when it was last used, not the message contents.
• Customer panel and payments. When you sign up or pay, we keep your name, email, WhatsApp number and payment records. Card and UPI payments are processed by the payment provider; we never see full card numbers.

How we use it

Only to provide the service: checking your licence, running the features you use, billing, account messages (for example renewal reminders by email or WhatsApp) and support. We do not sell or rent your data, use it for advertising, or use it to build profiles unrelated to the service.

Sharing

We share data only with providers that run the service for us — hosting, email and WhatsApp notification delivery, payment processing and, when you use AI help, the AI provider — and when the law requires it.

Retention and deletion

Signing out in the extension ends your session. Uninstalling the extension deletes everything it stored on your computer; backups you downloaded are files you control. Account and payment records are kept while your account exists and as long as tax law requires. To delete your account, write to support@wbotcrm.com.

Security

All traffic to our servers uses HTTPS. Passwords are stored hashed, and AI keys you save are encrypted.

Children

WBotCRM is a business tool and is not meant for anyone under 18.

Changes

We will post any change on this page and update the date above.

Contact

Questions about privacy: support@wbotcrm.com