Inbox: filter, pin and snooze chats

A work list of your chats: unread, waiting for you, pinned or snoozed, filtered by label or CRM stage.

1. Pick a view

   Tabs: All, Unread, Waiting for you (customer wrote last), Pinned and Snoozed.

2. Filter

   Narrow the list with Any label (WhatsApp Business labels) and Any CRM stage.

3. Pin what matters

   Open a chat’s menu and choose Pin to top to keep it first in the Inbox.

4. Snooze for later

   Choose Snooze 1 hour, Snooze until tomorrow 9:00 or Snooze until Monday 9:00. The chat leaves the list and comes back with a notification. Wake now brings it back early.

5. Act from the list

   Add to CRM puts the chat on your board; Start a funnel begins a follow-up series.