Auto-replies and away messages

Answer common questions automatically, or send an away message outside business hours.

1. Switch automations on

   Use the Automations on switch at the top. Off means no auto-replies, chatbots or funnel messages.

2. Create a reply

   Press New auto-reply. Give it a Name and Keywords (comma-separated, e.g. price, rate, kitna). Leave keywords empty to answer any message.

3. How to match

   Choose Message contains, Message is exactly or Message starts with.

4. When

   Always, Outside business hours (away message) or During business hours. Set your Business hours on the same page.

5. Don’t repeat

   Don’t repeat for (hours) stops the same person getting the reply again and again.